How can we help?
Most answers are here. If yours is not, message us on WhatsApp — a person in Patna will answer, in Hindi or English.
Booking a shipment
- How to book in under a minute
- What you can and cannot send
- Weight, size and packing
- Doorstep pickup vs. counter drop
Tracking & delivery
- Finding your TRT number
- What each status means
- Changing the delivery address
- What happens if nobody is home
Payments & pricing
- How a price is calculated
- Paying by UPI, card or cash
- Cash on delivery
- GST invoices
Returns & failures
- A failed delivery attempt
- Returning a parcel to the sender
- Refunds and how long they take
- Cancelling a booking
Damage, loss & claims
- Raising a claim
- Declared value and cover
- What proof we hold
- How claims are settled
For businesses
- Opening a business account
- Bulk dispatch and labels
- COD remittance cycles
- The free shop software
Common questions
Something went wrong with a shipment? Raise a complaint with your TRT number and we will investigate against the full record.
Enter the origin, destination, weight and parcel type on this page. You will see ranked options with the price and arrival time for each. Pick one, confirm the pickup address, pay, and a rider is assigned. The whole thing takes about a minute, and you do not need to install anything.
Still stuck?
Our team is at Maurya Lok in Patna, Monday to Saturday, 9 AM to 8 PM. WhatsApp is monitored later for shipments that are in transit.